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1.
How does it work? |
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Ordering
is a simple easy to
follow process and below
are the steps involved.
If you do have a problem
with ordering please
contact via email at
enquiries@directeyewear.com.au or call
us on 02 - 9669 - 5072
and we would be happy
to assist you.
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Step
One - Your prescription |
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Before
you order your glasses
you will need a copy
of your prescription.
You may already have
a copy from a previous
eye test, and providing
it is less than two
years old, you may
use that one to order
from us. If you have
had a recent test
but don't have a copy
of the prescription,
you can contact your
optician and request
they send you a copy.
Alternatively,
you will need to go
to your local optician
and have your eyes
tested. Eyesight testing
is generally bulk
billed by Medicare
and will not cost
you any money. Following
the eye test, your
optician is obliged
to give you a copy
of your prescription,
and you shouldn't
feel under pressure
to purchase glasses
from that same shop.
Also, you should check
that they have completed
the PD (the distance
between your eye centres)
section of the prescription
form, (a step often
skipped) to ensure
your new glasses are
made exactly to suit
you. |
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Step
Two - Select your frames |
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Select
from our extensive range
a frame model that best
suits you. The frames
which can reached from
the Glasses menu in
the top left corner
of this page |
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Step
Three - Input your details
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To
place your order, input
your prescription and
personal details via
our secure server which
utilises the latest
128 bit SSL (Secure
Sockets Layer) encryption
technology to protect
your privacy. |
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Step
Four - Receive your
glasses! |
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We
will complete your order
and deliver your new
glasses to you, via
Australia Post, usually
within two weeks. |
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2.
Why are the prices so
low?
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Our
costs are significantly
lower than those of
the retail shops because:
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We do not need charge
you the same mark-up
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We keep our costs (such
as not having a shop)
low and can therefore
charge you less. |
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The
Product |
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3.
Do you sell prescription
sunglasses? |
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Yes.
We have a broad range
of sunglass options.
Polarised , light sensitive
(photo chromatic or
transition) and sunglass
tints. If you order
a sunglass tint we strongly
recommend a Ultra Violet
ray blocker, it only
costs an extra $25.
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4. Are
your lenses made of
glass or plastic? |
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Our
lenses are all made
of plastic. We do not
provide glass lenses.
Less than 1% of eyeglasses
lenses are made of glass
these days as glass
no longer meets the
Australian safety requirements.
Our CR 39 plastic lenses
have the benefit of
being light weight,
safer, since they do
not shatter on impact
and they are much more
modern and stylish than
the older style glass
lenses. |
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5.
Can I get a pair of
frames on trial? |
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No,
we do not do trial frames.
We have put much effort
into the quality of
the pictures of our
product on this website.
We also allow you to
see most of our glasses
on either modeled by
both male and female
models, as well as allowing
you to upload your own
picture to use our eFitting
functionality. |
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6.
Is the product quality
checked before I receive
it? |
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All
of our glasses are quality
checked by our qualified
laboratory technicians
before leaving the laboratory.
They are also checked
with a Focimeter (Lensmeter)
by our Optical Dispensers
before they are sent
on to you. |
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7. Do
you do Multi-focal or
Progressive Lenses?
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Yes,
we do! We sell both
bi-focal and the popular
progressive lenses.
Frames suitable for
these need to be at
least 26mm deep to accommodate
the two prescriptions.
So, check out our range
of suitable frames in
Bi-Focal
/ Progressive
section of the glasses
menu. |
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8. What
lens coatings do you
have? |
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All
our glasses come with
a free anti-scratch
coating. Options include
an anti-reflective coating,
UV protection and sunglasses
tints. |
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9.Can
I order just the frames? |
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Yes,
you can order just the
frames. You will receive
the frames (no lenses)
together with a case
and cleaning cloth.
Please refer to the
Frame only
section under the Glasses
menu bar. |
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My
Prescription |
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10.
I can't read my prescription
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If
you cannot read your
prescription you should
verify it with your
optician. If you wish
our customer services
team to look at it you
can fax it to us at
02 - 8572 - 6048 , however
if we cannot read or
understand it we will
contact your optometrist
for clarification. |
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11.
There is no Sphere value
on my prescription. |
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If
you have an astigmatism
(this just means your
eye is not a perfect
sphere and is very common)
but otherwise normal
vision, there may be
no value under the sphere
column. Similarly you
may only require spectacles
for reading in cases
like this there may
also be no sphere value.
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12.
There is no Cyl Value
on my prescription. |
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The
Cyl and Axis are to
correct astigmatism
so if you don't have
astigmatism you may
not have a Cyl or Axis
value on your prescription. |
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13.
I have no Axis value
on my prescription |
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This
may be the case if you
have no Cyl values on
your prescription. However,
if you have a Cyl value
on either eye, you will
always have an axis
value. If you do not
have this then please
call your optician to
verify your prescription
or fax your prescription
to us on 02 - 8572 -
6048 . |
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14.
There is no PD value
on my prescription |
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This
is very common, therefore
you have a number of
options: |
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Go
to your optician
and ask him /
her to measure
your PD value
for your prescription.
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Accept
the standard average
for both male
(63) and female
(60) that we have
indicated on our
order form. These
have been agreed
with our dispensing
opticians as being
average numbers
to choose, however
you will receive
more effective
glasses if you
measure this accurately
for your self. |
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15.
What is my Pupilliary
Distance? |
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Your
Pupilliary Distance
is the distance in Millimeters
from the centre of the
pupil in your left eye
to the centre of your
pupil in your right
eye. |
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16.
Why do you need a 'Pupilliary
Distance' measurement? |
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We
need this measurement
in order manufacture
the lenses so that the
centre of each lens
sits exactly over the
centre of your pupil.
This allows for maximum
effectiveness when wearing
your glasses |
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17.
Can you help me with
the prescription details? |
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The
prescription page of
our website contains
very clear information
on how to enter prescription
information. Simply
click on the 'quick
help' whenever you need
to. However if you do
need help please call
our customer services
team on 02
- 9669 - 5072. |
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18.
How do I get hold of
my prescription? |
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You
can get your prescription
from you optometrist
If you have had an eye
test within the last
2 years you need to
go to the optometrist
who carried out the
test. Ask them for a
copy of your prescription.
Optometrists are legally
obliged to provide you
with this. If you are
going along for an eye
test always ask to be
provided with the prescription
before you leave. Do
not feel pressured to
buy your glasses from
the shop employing the
optometrist who conducted
your eye test. Alternatively
phone your optometrist
and request a copy of
it to be sent to you.
It will normally be
with you next day. |
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19.
What if I enter my details
incorrectly? |
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If
you enter you details
incorrectly then you
need to call us immediately
in order that we can
change the prescription
before we go to manufacture,
it is important that
you do this since lenses
in the manufacturing
process cannot be refunded
or changed. |
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20.
Can I use my contact
lens prescription? |
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While
a contact lens prescription
is similar, we strongly
recommend that you get
you eyes tested and
your PD measured for
glasses.The testing
is free to all Medicare
Card holders!
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Fitting
and Measurements
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21.
How do I know my frame
measurements? |
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You
may already be a glasses
wearer. If you have
a pair of glasses that
fit you well, you can
buy another pair the
same size by reading
the size on your existing
glasses. It is usually
shown on the inside
of the arm or sometimes
on the nose bridge.
If so, the frame measurements
will usually be a 3
digit number separated
by a □and - sign (ie.
50
□18 - 140). All
measurements are in
millimeters. If you
do not have a pair of
glasses to go by, then
you can easily take
your own rough measurements.
Remember, glasses frames
can easily be adjusted
by your local optician
usually free. |
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22.
What do the frame measurements
mean? |
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There
are three numbers
50 □18 - 140 ,
the first number is
the diameter of the
lens from the bottom
left corner to the top
right hand corner, the
second is the width
of the bridge across
the nose and the third
is the length of the
arm, all in millimeters.
This tells you that
the lens diameter is
50mm, the nose bridge
gap is 18mm and that
the arm length is 140mm. |
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23. What
shape of frame is most
suited to me? |
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The shape
of your face is the
most important factor
when choosing your frames.
There are no hard and
fast rules but the following
guide should provide
a good start point.
Oval
Faces:
The easiest
to match - most frames
will suit, for an oval
face the size is the
most important factor.
Round
Faces:
Rectangular frames are
likely to be most suitable.
Square
Faces:
Oval shaped or round
frames are your best
choice.
Rectangular
Faces:
Oval and round styles
again but medium or
larger sized model will
be best.
Triangular
Faces:
Rectangular frames are
your recommended option. |
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24.
How do I get my glasses
adjusted? |
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If
you need your glasses
adjusting slightly you
can pop down to your
local opticians who
may provide this service
for free or a small
fee. |
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Payment
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25.
Are my payment details
kept secure? |
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Your
payment details are
entered in to a secure
internet site that utilises
the latest 128 bit SSL
(Secure Sockets Layer)
encryption technology
to protect your privacy.
Your payment card details
are deleted once they
have been used. |
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26.
Can I get my money back
if there is a problem? |
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The
30 day guarantee provides
a facility that allows
you to get another pair
of glasses if there
is a problem with the
glasses on receipt of
the goods. However,
if the problem is related
to lack of care for
the product or as a
result of breakage due
to lack of care on your
part then you obviously
won't receive a new
pair of glasses. If
you need to return your
glasses to us for inspection
together with the case
and lens cloth. Once
we have inspected the
goods we will notify
you of your position.
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27.
Can I buy glasses for
someone else? |
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You
may buy glasses for
someone else as long
as you have the correct
prescription and that
you are not purchasing
spectacles for anyone
under the age of 16
unless you ar their
legal guardian. |
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Guarantee
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28.
What does the guarantee
cover? |
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The
guarantee covers any
faults to the frame
or lenses on receipt
of goods or the lenses
not having been manufactured
to the prescription
given to us at the time
of order. It does not
cover breakage caused
by yourself and does
not cover you not liking
the style or the fit
of the glasses once
you have received them.
When we ship your glasses
we include a leaflet
that explains how to
best take care of your
glasses. |
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29.
What do I get refunded
if I need to use the
guarantee? |
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If
you are returning the
goods due to a mismanufacture
on our part or a breakage
on receipt of goods
we will replace the
goods free of charge |
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30.
Can I renew the guarantee
period? |
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The
guarantee period is
for 30 days only, from
date of delivery. Unfortunately
you cannot renew this
guarantee on the same
pair of glasses. If
you buy another pair
then you will receive
another 30 days for
the new pair. |
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31.
How long does the guarantee
last?
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The
guarantee is for 30
days from date of delivery.
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Delivery |
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32.
Do we ship to New Zealand? |
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Yes,
we do! We are a popular
choice for fashionable
New Zealanders. |
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33.
Do you ship to other
international destinations? |
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Yes,
we currently have happy
customers in Europe,
North America, and Asia!
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34.
Do I need to sign for
the delivery? |
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Yes.
To ensure you get the
package and it has not
been damaged in transit,
a signature is required. |
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35.
Do you charge a shipping
cost?
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Yes,
we charge a shipping
cost of A$8.00 per frame
ordered within Australia,
A$11.50 for New Zealand
and A$15.00 for all
other locations outside
of Australia. |
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36.
How long will it take
to take delivery of
my glasses? |
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We
will try to deliver
your glasses between
10 and 21 days. This
amount of time needs
to be allowed in case
there is an unforeseen
problem with the manufacturer
/ supplier or delivery
agent. If this is the
case then it will be
outside the control
of Direct Eyewear. |
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37.
Where will the glasses
be delivered to? |
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Your
glasses will be delivered
to the address specified
on the original order
placed by you. |
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38.
What do I do if there
is a problem with the
glasses when I get them? |
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When
you receive the goods
you should inspect them
first before wearing
them. If there is a
problem with the frame
or the lenses please
contact us immediately
and please do not wear
the glasses again until
you have spoken with
us. |
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